Dispute resolution service terms — draft

NOT READY FOR PAID CASES: Adapt these terms for your exact service, CCBill billing, cancellations/refunds, complaints, confidentiality, handling of abuse, and any international legal issues.

Voluntary participation

No person is required to participate. We do not issue binding decisions or compel a response. Any agreement is voluntary.

Suitability screening

We may decline cases involving abuse, stalking, threats, coercion, safeguarding concerns, emergencies, or cases beyond our ability to manage safely.

Fees

Before any payment, we must disclose the exact service supplied, price, timing, cancellation and refund terms, including what happens if an invitation is declined or unanswered. Payment does not guarantee a settlement.

Impartiality and limits

This self-service platform does not provide an accredited mediator, legal representation, or a determination of who is right. It does not certify any outcome as legally enforceable. Any mediated settlement requiring formal legal effect should be checked with independent legal advisers.

Confidentiality

Confidentiality arrangements and exceptions must be agreed before substantive mediation begins. This public website does not promise absolute confidentiality.